Last Updated: September 2026

At Era Elegance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• City and Province/State
• Order details and purchased products
• Payment method
• Any notes or information you voluntarily provide with your order
• Website usage and device information, such as browser type and IP address

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Deliver your products to the provided address
• Contact you regarding your order
• Provide customer support
• Process payments and verify bank-transfer orders
• Send order confirmations and important service updates
• Improve our website, products, and customer experience
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business without appropriate notice or consent.

3. Payment Information

Era Elegance offers payment options such as:

• Cash on Delivery (COD)
• Bank Transfer

For bank-transfer orders, customers may be provided with our official business banking details for payment.

We do not store your complete banking credentials, ATM PIN, passwords, or other confidential banking credentials.

Payment-related information may be handled by the relevant payment service providers or financial institutions where applicable.

4. Shipping & Delivery

To deliver your order, we may share necessary information such as your:

• Name
• Phone number
• Shipping address
• Order details

with our delivery, courier, or logistics partners.

This information is shared only to the extent reasonably necessary to deliver your order and provide related services.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Improve website functionality
• Understand how visitors use our website
• Improve our products and services

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Information Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies
• Payment and banking service providers
• Website and hosting service providers
• Technical and security service providers
• Legal or regulatory authorities where required by law

These parties are expected to handle information only for the purposes for which it is provided.

8. Marketing Communications

If you choose to receive promotional communications from Era Elegance, we may contact you about:

• New fragrances
• Special offers
• Discounts
• Promotions
• New products

You may request to stop receiving promotional communications at any time by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Era Elegance is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Data Retention

We retain customer and order information for as long as reasonably necessary to:

• Complete and maintain records of transactions
• Provide customer service
• Handle returns, refunds, or disputes
• Meet legal, accounting, and business requirements

When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where applicable
• Opt out of promotional communications

To make a privacy-related request, please contact us using the information provided below.

13. Changes to This Privacy Policy

Era Elegance may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Era Elegance
Email: info@hybridpartsdepot.com
Phone: +92 329 6208 588
Website: eraelegance.com
Location: Pakistan

We are happy to assist you with any privacy-related questions or concerns.